KACE® Cloud

Release Notes

January 2023

These release notes provide information about the latest KACE Cloud release.

About this release

KACE Cloud allows you to quickly enroll mobile devices, manage their inventory, and to apply required configurations and policies. You can interact with managed devices using a standard set of commands, such as resetting a password or locking a device, as needed. This cloud-based product helps you implement your entire device management solution quickly, and ensuring that managed devices follow your organization guidelines and standards, while protecting your data integrity.

This release contains one new feature and a number of resolved issues. See New features.

Supported platforms

MDM managed devices:

The following operating systems are supported for MDM managed devices:

Android

  • Android 13.0+

Apple

  • iOS, iPadOS, tvOS15+
  • macOS 13+

Windows:

  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11
Registered Devices:

KACE Cloud uses an agent to deliver some management functionality to Windows and macOS devices. Windows and macOS devices can be partially managed without an MDM connection through device registration. The following operating systems are supported:

Windows:

  • Windows Server 2016 (Standard and Datacenter Editions with .NET Framework 4.7 or later)
  • Windows Server 2019, 2022, 2025 (Standard and Datacenter Editions)
  • Windows 10 Professional, Enterprise, Education, 1709 or later
  • Windows 11

NOTE:32-bit versions of Windows are unsupported by KACE Cloud Agent.

Apple:

  • macOS 13+
Browsers:

The following browsers are supported:

  • Google Chrome 109+
  • Microsoft Edge 118+ (Not supported on mobile devices.)
  • Mozilla Firefox 119+
  • Apple Safari 12+ (Mac only)
  • Opera 15.6+

System-provided mobile administrative applications are not currently available.

 

New features

New features in KACE Cloud:

  • KACE Cloud Secure features. A KACE Cloud Secure license allows you to create configurations to patch your Windows devices and install Windows Feature Updates on a regular basis. To obtain a KACE Cloud Secure license, contact KACE Cloud Sales. A free 14-day KACE Cloud Secure trial license is available and can be started directly from KACE Cloud. For more information about KACE Cloud licensing, see About subscriptions and licensing.

    • Patch management. Starting in this version, this feature is available to all customers with a KACE Cloud Secure license. When patching is enabled in KACE Cloud, you can patch managed Windows devices to the latest OS and app software versions. Support for macOS will be available in a future release. Ensuring your managed devices are up to date helps improve their overall performance and protects them from potential vulnerabilities.

    • Managing Microsoft Windows Feature Updates. Windows Feature Updates are new versions of Windows, released a few times every year. KACE Cloud allows you to manage the process of installing these updates on managed devices, to help easily install new Windows features and improvements as they become available. Windows Feature Update Configurations are available in the Security Library.

  • Windows Update Configurations. In addition to Windows Feature Update Configurations, available with a KACE Cloud Secure license, the Security Library also provides access to Windows Update Configurations. These types of updates typically help improve the performance of managed Windows devices and protect them from potential OS-related vulnerabilities. Access to Windows Update Configurations is available through your base KACE Cloud license.

For complete information about these features, visit the KACE Cloud Help Center.

See also:

Resolved issues

This release does not include any resolved issues.

Known issues

The following issues are known to exist at the time of release.

Table 1: General known issues

Known Issue Issue ID
App catalog is listing uploaded apps on non-fully managed Android devices. 6826
Sideloaded apps are not always installing on Android devices. 6800
On Android, when installing kiosk apps during enrollment, the Installation Window may close prematurely leaving a blank app window. This should resolve automatically within a few minutes, after the apps in question complete installation. 6667
Android app associated with a policy appears to be installed on a device before it is actually installed, for example when the device is unavailable. 6182
Reporting: Device threats fields different in CSV than in the report. 6183
Defender configuration: Randomize scheduled scans setting does not change Defender setting. 6449
Defender: EDR card have enough space for Organization ID and Last Connected. 6177
Windows variable replacement does not remove spaces. 5975
An Android agent update causes the device to exit kiosk mode. 5850
Some types of option sets are not applied to Android COPE devices. 5843
Smart label is not automatically including new macOS 12 devices. 5514
The KACE Connect app occasionally fails to deploy with the configured settings. The root issue is that the app settings are not always imported from Google Play appropriately. Deleting the app from the library and re-importing typically fixes the issue. 5510
iOS restriction sets can occasionally get left behind on a device. This is rarely an issue when applied through policies, but can occur if a restriction set is manually deployed to the device before the policy manager has a chance to push it. 4949
Installing a VPP (iOS) app to device while assigning the license to the user (instead of the device) fails. 4756
An Android Web App cannot be deleted from the app library if it was unapproved from the Google Play store. 4693

Product licensing

Subscription and licensing information is managed from the Settings page in KACE® Cloud. It includes information on paid and trial subscriptions, licenses, start and end dates, available licenses, and more. For details, see About subscriptions and licensing.

More resources

Additional information is available from the following:

About us

Quest Software creates technology and solutions that build the foundation for enterprise AI. Focused on data management and governance, cybersecurity and platform modernization, Quest helps organizations address their most pressing challenges and make the promise of AI a reality. Around the globe, more than 45,000 companies including over 90% of the Fortune 500 count on Quest Software. For more information, visit www.quest.com or follow Quest Software on X (formerly Twitter) and LinkedIn.

Technical support resources

Technical support is available to Quest customers with a valid maintenance contract and customers who have trial versions. You can access the Quest Support Portal at https://support.quest.com/kace-cloud/current.

The Support Portal provides self-help tools you can use to solve problems quickly and independently, 24 hours a day, 365 days a year. The Support Portal enables you to:

  • Submit and manage a Service Request
  • View Knowledge Base articles
  • Sign up for product notifications
  • Download software and technical documentation
  • View how-to-videos
  • Engage in community discussions
  • Chat with support engineers online
  • View services to assist you with your product


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KACE Cloud Help Center
Updated - January 2023